Individual and Group Training Topics:
Accent Reduction This training is offered on an
individual basis or in a small group (up to 5 persons). Training is provided by a certified Compton P-ESL Accent Modification Instructor. This customized program consists of an assessment, exercises to increase clarity, accuracy, and intonation. Online homework exercises can be accessed at the client's convenience. A post-test is administered to document progress. For individual long distance and international clients, online services are available. A complimentary screening is available at the link below. An instructor will get back to you within 48 hours.
The Art of Listening
On average, we speak 135-175 words a minute. We can listen
400-500 words per minute. Participants will be able to identify the four
levels of listening and identify strategies to improve their listening
Communicate with Clarity
According to a study conducted by the National Association of
Colleges and Employers, the most desired skill set sought after in potential employees
is communication skills. Attendees will reflect on their own communication style, consider
job expectations, and master key skills necessary for serving internal and
external customers with excellence.
Communication Basics for
It is imperative that professional women are able to
present themselves confidently.
It can be especially challenging for younger women to “find their
voice”. Attendees will learn nonverbal and verbal skills consistent with a
strong professional image.
Vocal synchrony, influential linguistic patterns, and vocal
stress in delivery are key elements of persuasive communication. Participants will learn dozens of strategies for bringing
power and persuasion to their communication style.
Communication Health for
Effective communication skills can be found at the heart
of every successful and productive team.
Participants will collectively reflect on successes and identify areas warranting growth
in order to facilitate achievement of organizational goals.
Communication Skills for
Technical professionals can often be misunderstood.
Attendees will reflect on their own communication style, perceptions of others
as well as engage in discussion about maximizing their
communication skills to facilitate achievement of workplace goals.
Whether you can be described as a relater, socializer, thinker,
or director, understanding self is the first step to understanding
others. Attendees will reflect
on their own styles and engage in discussion about how to work with and
appreciate those whose styles differ from their own.
How do you decide when to deal with conflict? Do you intervene during latency, problem
awareness, focus on differences of opinion, or address conflict at the point of manifestation? Is there a clear answer for
all occasions? Participants will
understand what issues people bring to conflict as well as necessary strategies and
skills for handling conflict.
With our population being more diverse than ever, cross-cultural
competence is necessary for serving external and internal customers as well
as facilitating healthy peer, supervisor to employee and employee to
supervisor relationships. Topics include, but are not limited to body
language, fear of public speaking, nonverbal communication, olfaction, personal
space, and time consciousness.
Customer Service Coaching
“I’m not a smiler.” “This is the way I am.” Great customer service is not a
luxury. It’s marketing. A dissatisfied consumer will tell between 9 and 15
people about their experience. Attendees will gain an understanding of the
value and necessity of strong customer service skills to adequately serve
internal and external customers.
Fear of public speaking is a common phobia. Attendees will learn strategies for
combating this fear and possibly come to embrace invitations to speak
Diffusing Angry Customers
It takes 12 positive service experiences to make up for
one negative experience (Source:
“Understanding Customers” by Ruby Newell-Legner). It is crucial that customer service professionals realize
they are the face of the company. Participants will develop skills for dealing with the
Tone of emails, appropriate greetings, closings, when to
email, when to cease emailing and pickup the phone. Attendees will discuss
what’s appropriate, what’s not, and how communicate effectively.
Front Desk Skills
What is one to do when they are on the phone with a very
demanding and important client/customer and, at the same time, is approached by a
client/customer in need? What verbals and nonverbals will either attract or
repel your clients? Participants will gain knowledge of skills required for
front desk success.
Handling Competition for
Your Attention: The Role of Focus in Workplace Performance
Contrary to popular belief the concept of “multi-tasking”
is counterintuitive to how our brains work. Participants will learn how to
manage and manipulate external and internal events to maximize productivity
Handling Difficult Discussions
Appraisals, discipline related discussions, or conversations relating to
change. Attendees will learn
verbal and nonverbal strategies for holding difficult conversations.
Language and Leadership
It’s about what you say, how you say it, and when you say
it. Participants will gain
understanding of the power of
word usage, presentation style, and timing to effectively lead and mentor
Leadership Skills for
Whether one is currently on the path to leadership or not,
we all should be able to maximize our strengths to influence our
surroundings. Attendees will
couple their strengths with proven leadership skills in order to build the
strongest team possible.
Managing Meetings Everyone appreciates his or her time being
valued. Attendees will discuss skills for effective and productive
meetings such as encouraging participation, problem solving, keeping
discussions on track, and room arrangement.
Pearl Strachan had
this to say about words, “Handle
them carefully, for words have more power than atom bombs.” Supervisors and aspiring leaders will
come to know the value of speech and language in motivating employees to
foster trust and rapport.
understand their current negotiation style, explore common practices,
and learn about gender differences in negotiation.
Only 7% of our communication consists of the verbal
message. Participants will gain insight and understanding about the power of
Improving Communication Image
The goal of this training is to identify areas of growth
in preparation for career advancement.
The first encounter many external customers have with a
company takes place on the phone. Participants will gain standard skills,
develop scripts, and role play.
The Role of Vocal Quality
We are all familiar with the cliché, “It’s not what you
say, it’s how you say it.” Vocal quality represents 38% of our communication. Participants will not only develop a skill
set that makes them more cognizant of their own usage of voice, but they will
also learn to be more attentive to the vocal patterns of communication
Sensitivity for the
Assertive/ Assertiveness for the Sensitive
Cohesiveness starts with a knowledge of and commitment to a common goal that is fostered and grown
through building rapport and healthy relationships. Our similarities bring unity, but our differences bring
value. Participants will gain a
deeper understanding of personalities that differ starkly from theirs,
appreciate those differences, and bring balance to their own communication
It’s not good enough to know what you have to do , it is imperative
to know the best time of the day to do it. Participants will come to know the
best time of day to prioritize and
understand the myth of “multi-tasking”. All will be armed with strategies and tools to foster
increased focus and productivity
Understanding the Impact
of Learning Disabilities and Attention Deficit/Hyperactivity Disorder in the
Ten percent of the population has a learning disability of
some sort. The purpose of this
training is to give supervisors and employees insight on how disabilities
manifest themselves in the workplace, what your responsibilities are under the Americans with
Disabilities Act and how you can support individuals with learning
Understanding and Leading
Generations X and Y
O.k., name-calling is not nice. However, it is important
to understand the mindset and experiences of those known as Generations X and
Y so you can lead them effectively.
Writing for Technical
Written communication skills are equally as crucial as oral
communication skills. Attendees
will understand the value of presenting a strong image through written