Accent Reduction This training is offered on an individual basis or in a small group (up to 5 persons).  Training is provided by a certified Compton P-ESL Accent Modification Instructor.  This customized program consists of an  assessment, exercises to increase clarity, accuracy, and intonation. Online homework exercises can be accessed at the client's convenience. A post-test is administered to document progress. For individual long distance and international clients, online services are available. A complimentary screening is available at the link below.  An instructor will get back to you within 48 hours.

The Art of Listening On average, we speak 135-175 words a minute. We can listen 400-500 words per minute. Participants will be able to identify the four levels of listening and identify strategies to improve their listening skills.

Communicate with Clarity According to a study conducted by the National Association of Colleges and Employers, the most desired skill set sought after in potential employees is communication skills. Attendees will reflect on their own communication style, consider job expectations, and master key skills necessary for serving internal and external customers with excellence.

Communication Basics for Women It is imperative that professional women are able to present themselves confidently.  It can be especially challenging for younger women to “find their voice”. Attendees will learn nonverbal and verbal skills consistent with a strong professional image.

Communication and Persuasion Vocal synchrony, influential linguistic patterns, and vocal stress in delivery are key elements of persuasive communication. Participants will learn dozens of strategies for bringing power and persuasion to their communication style. 

Communication Health for Team Success Effective communication skills can be found at the heart of every successful and productive team.  Participants will collectively reflect on successes and identify areas warranting growth in order to facilitate achievement of organizational goals.  

Technical professionals can often be misunderstood. Attendees will reflect on their own communication style, perceptions of others as well as engage in discussion about maximizing their communication skills to facilitate achievement of workplace goals.

Communication Styles Whether you can be described as a relater, socializer, thinker, or director, understanding self is the first step to understanding others.  Attendees will reflect on their own styles and engage in discussion about how to work with and appreciate those whose styles differ from their own.

Conflict Resolution How do you decide when to deal with conflict? Do you intervene during latency, problem awareness, focus on differences of opinion, or address conflict at the point of  manifestation? Is there a clear answer for all occasions? Participants will understand what issues people bring to conflict as well as necessary strategies and skills for handling conflict.

Cross-Cultural Communication Competence With our population being more diverse than ever, cross-cultural competence is necessary for serving external and internal customers as well as facilitating healthy peer, supervisor to employee and employee to supervisor relationships. Topics include, but are not limited to body language, fear of public speaking, nonverbal communication, olfaction, personal space, and time consciousness.

Customer Service Coaching “I’m not a smiler.” “This is the way I am.”  Great customer service is not a luxury. It’s marketing. A dissatisfied consumer will tell between 9 and 15 people about their experience. Attendees will gain an understanding of the value and necessity of strong customer service skills to adequately serve internal and external customers.

Demystifying Public Speaking Fear of public speaking is a common phobia.  Attendees will learn strategies for combating this fear and possibly come to embrace invitations to speak publicly!

Diffusing Angry Customers It takes 12 positive service experiences to make up for one negative experience (Source: “Understanding Customers” by Ruby Newell-Legner).  It is crucial that customer service professionals realize they are the face of the company.  Participants will develop skills for dealing with the not-so-happy customer.

Email Etiquette Tone of emails, appropriate greetings, closings, when to email, when to cease emailing and pickup the phone. Attendees will discuss what’s appropriate, what’s not, and how communicate effectively.

Front Desk Skills What is one to do when they are on the phone with a very demanding and important client/customer and, at the same time, is approached by a client/customer in need? What verbals and nonverbals will either attract or repel your clients? Participants will gain knowledge of skills required for front desk success.

Handling Competition for Your Attention: The Role of Focus in Workplace Performance Contrary to popular belief the concept of “multi-tasking” is counterintuitive to how our brains work. Participants will learn how to manage and manipulate external and internal events to maximize productivity and creativity.

Handling Difficult Discussions Appraisals, discipline related discussions,  or conversations relating to change.  Attendees will learn verbal and nonverbal strategies for holding difficult conversations.

Language and Leadership It’s about what you say, how you say it, and when you say it.  Participants will gain understanding of  the power of word usage, presentation style, and timing to effectively lead and mentor their staff.

Leadership Skills for Non-Managers Whether one is currently on the path to leadership or not, we all should be able to maximize our strengths to influence our surroundings.  Attendees will couple their strengths with proven leadership skills in order to build the strongest team possible.

Managing Meetings Everyone appreciates his or her time being valued.  Attendees will discuss skills for  effective and productive meetings such as encouraging participation, problem solving, keeping discussions on track, and room arrangement.

Motivating Employees through Communication Pearl Strachan had this to say about  words, “Handle them carefully, for words have more power than atom bombs.”  Supervisors and aspiring leaders will come to know the value of speech and language in motivating employees to foster trust and rapport.

Negotiation Skills Attendees will  understand their current negotiation style, explore common practices, and learn about gender differences in negotiation.

Non-Verbal Communication Only 7% of our communication consists of the verbal message. Participants will gain insight and understanding about the power of non-verbal communication.

Promotion Prep: Improving  Communication Image The goal of this training is to identify areas of growth in preparation for career advancement.

Phone Etiquette The first encounter many external customers have with a company takes place on the phone. Participants will gain standard skills, develop scripts, and role play.

The Role of Vocal Quality and Communication We are all familiar with the cliché, “It’s not what you say, it’s how you say it.” Vocal quality represents 38% of our communication.  Participants will not only develop a skill set that makes them more cognizant of their own usage of voice, but they will also learn to be more attentive to the vocal patterns of communication patterns.

Sensitivity for the Assertive/ Assertiveness for the Sensitive Cohesiveness starts with a knowledge of and  commitment to a common  goal that is fostered and grown through building rapport and healthy relationships.  Our similarities bring unity, but our differences bring value.  Participants will gain a deeper understanding of personalities that differ starkly from theirs, appreciate those differences, and bring balance to their own communication style.

It’s not good enough to know what you have to do , it is imperative to know the best time of the day to do it. Participants will come to know the best time of day to prioritize and  understand the myth of “multi-tasking”.  All will be armed with strategies and tools to foster increased focus and productivity

Understanding the Impact of Learning Disabilities and Attention Deficit/Hyperactivity Disorder in the Workplace Ten percent of the population has a learning disability of some sort.  The purpose of this training is to give supervisors and employees insight on how disabilities manifest themselves in the workplace, what your responsibilities  are under the Americans with Disabilities Act and how you can support individuals with learning disabilities.

Understanding and Leading Generations X and Y O.k., name-calling is not nice. However, it is important to understand the mindset and experiences of those known as Generations X and Y so you can lead them effectively.

Writing for Technical Professionals Written communication skills are equally as crucial as oral communication skills.  Attendees will understand the value of presenting a strong image through written language.