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Posted on Monday, May 30, 2011 7:28 AM
When was the last time you were thoroughly impressed by distinctive customer service?
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Michele: Posted on Thursday, May 05, 2011 2:53 PM
What is your foremost pet peeve when it comes to poor customer service?
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Michele: Posted on Saturday, April 30, 2011 7:17 PM
What percentage of your communication is conveyed through your words?
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